Thank you for choosing Tulless and entrusting us with your handmade tulle skirt and dress purchases. We are committed to providing you with a delightful shopping experience, and that includes ensuring a smooth and efficient shipping process. Please read our Shipping Policy below to understand our shipping procedures and delivery options, noting that our goods are produced and shipped from Europe (Bulgaria):
1. Processing Time:
Upon placing an order, our skilled artisans and fulfillment team in Bulgaria will work diligently to prepare your chosen items for shipment. Our standard processing time is typically 1 to 3 business days. Please note that customized or made-to-order items may require additional processing time, and specific processing times will be communicated during the ordering process.
2. Shipping Methods and Delivery:
We offer various shipping methods to accommodate your preferences. As our goods are produced and shipped from Europe the available shipping options, estimated delivery times, and associated costs will be presented to you during the checkout process. Please note that delivery times are estimates and may vary depending on your location, shipping method, and other factors beyond our control.
3. Shipping Destinations:
We currently offer shipping to most regions worldwide. However, some remote or restricted areas may not be eligible for delivery. If you are unsure about the shipping availability for your location, please contact our customer support team, and we will be happy to assist you.
4. Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to monitor the status and progress of your package. Please allow a short processing period for the tracking details to be updated in the carrier’s system.
5. Shipping Costs:
Shipping costs are calculated based on various factors, including the shipping method, delivery destination, and order weight. The exact shipping cost will be displayed during the checkout process before finalizing your purchase. Please note that some promotions or special offers may provide free or discounted shipping, which will be applied automatically if applicable.
6. Customs and Duties:
For international orders, please be aware that your package may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are not included in the total order cost and are the responsibility of the recipient. Customs policies vary from country to country, so we recommend contacting your local customs office for more information.
7. Shipping Delays:
While we make every effort to ensure timely delivery, occasional shipping delays may occur due to unforeseen circumstances such as adverse weather conditions, customs clearance delays, or carrier disruptions. In such cases, we will do our best to keep you informed and work with the shipping carrier to resolve any issues promptly.
8. Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work to find a suitable resolution, which may include a replacement or refund, depending on the circumstances.
If you have any questions or require further assistance regarding our Shipping Policy, please do not hesitate to contact us at [contact@tulless.com]. Our dedicated customer support team is here to help make your shopping experience at Tulless a delightful one.
Effective Date: 7/22/2023
By placing an order with Tulless, you acknowledge that you have read, understood, and agree to abide by the terms outlined in our Shipping Policy.